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If you wish to make a complaint

Please contact us on 0121 455 8008 (Birmingham Office)
Please contact us on 0208 514 7755 (London Office)

Please click this link to access our Complaints Procedure

Alternatively, you can contact the Social Care Ombudsman Service if you are not happy with the outcome of the Complaint you have raised:

Social Care Ombudsman Service,
Local Government and Social Care Ombudsman,
PO BOX 4771,
Tel: 0300 061 0614

If you wish to notify us of a Compliment, please complete the Simple Form below: